When do you ship?
All orders are processed within 3 business days and are shipped between Monday and Friday. If your order is shipping via Courier, the order must be received by 1pm GMT time to ship out the same business day. If your order is shipping via the Royal Mail UK, it must be received by 9am pacific time to ship out the same business day.
Where do you ship to?
We ship domestically as well as internationally. If you have a question about shipments domestic, or international shipments please email us at firstname.lastname@example.org
How do you ship?
Most of our orders ship via a selected courier. However, if the items weigh less than a 2KG, we most likely will ship via Royal Mail.Since we do ship most of our orders via DHL, our website will only allow you to choose that as a shipping option. However there is a comments box on the shipping selection screen where you can write in your desired shipping method. Small orders going to UK and internationally will almost always be sent by Royal Mail to help save on shipping cost and brokerage fees. Orders going to APO/FPO boxes will also be sent via Royal Mail.
Rates to ship?
We do not charge a flat rate for shipping. Instead we charge you what the desired shipping company charges us. The charge is based on weight and location. Therefore the shipping quote you receive when you place and order is not your final shipping charge. We will adjust the final cost after your order has shipped out, and then charge your credit card at that time.
Shipment method Estimated delivery time Shipment cost
Standard 3-5 business days : Free
Two Days 2 business days :€12.95
Overnight * 1-2 business days : €19.95
*Add any disclaimers related to shipping services you offer, shipping location limitations, and if delivery delays may occur.
Your credit card is not charged when you place the order. So even though you are being quoted the courier fee, you will only be charged if your order ships that way. If we ship your order by another method, your order will be adjusted and your credit card will be charged for the adjusted shipping cost after your order ships.
You can also have us use your DHL/FedEx account number to charge your shipping to. You can either write your account number in the comments box on the shipping selection screen or email us at email@example.com
How to track an order that's been shipped?
If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either your courier company of choice or Royal Mail with your tracking number once the order ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on the website.
Are the items in stock?
All items are normally held in stock. However we may sometimes run out due to sudden demand, in which case we will notify you and inform you of the date we expect to receive more stock.
What are the lead times?
We aim to ship orders within 1 working days for domestic orders and 2 working days for international orders. However this may sometimes be longer due to other circumstances such as order volume and backorders. Also we do have a few special order items that have longer lead times. Larger orders may also take a few extra days to ship out. If you require a faster lead time please email us.
Customs, Duties and Taxes for all orders shipping outside of the UK
Please be aware of international orders; customs fees, duties, taxes and or brokerage fees may apply. Please check with your local government/customs agent to see if any fees apply. These fees are not included in your order cost and are not handled by Newtech. It is your responsibility to pay any fees that your government may require.
Newtech is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.